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Frequently Asked Questions
Q1: Is the installation very easy?
A: Yes, this system is wireless, so installation is very easy. The mounting screws are all included for your convenience. Generally speaking, it usually takes 1 hours to complete the installation.
Q2: What kind of phone service will be needed for the auto-dialing function?
A: This system works with any phone services such as standard dial-up(land line)service, Vonage, Cable Phones (Digital Phones), Magic
Jack, or internet phones. If you don't have a phone service, this system will still work as a stand-alone security system, except the auto-dialing function.
Q3: Is it easy to program the sensors?
Yes,only seconds to program a sensor, simply follow the manual to click on the keypad, then trigger the sensor to send out signal, done!
Q4: Do you provide warranty service and tech support for this system?
A: Yes, free one year warranty will come with this system. You just need to send the defective items back to us, we will repair or replace, then send back to you for free. We also provide unlimited tech-support for free and accessories supply service with low cost to our buyers. Your satisfaction to our products and services is always our priority!
Q5:Will the wireless signal of this system interfere with my wireless appliances at home?
A:No,the signal is digital code. It will not interfere with Lan networks, garage door openers, cell phones, wireless home phones etc.
Q6: How to install the control panel(keypad)?
A: The keypad comes with a mounting bracket. Simply mount the mounting bracket above an AC outlet and near a phone jack. It is quick and professional. You can also put the control panel at a secret place, so other people can't operate it.
Q7:Is it easy to mount the sensors?
A: Because all the sensors are wireless, it is very simple to mount with screws or stickers.
Q8:What are the batteries used for this system?
A:For the control panel, it is a rechargeable lithium battery with high capacity;last for 72 hours in case of power failure. For the sensors,the batteries are AA, AAA, 23A or other common types, the life time is 1-2 years, depending on how frequently they are used. When a battery is turning low, it will alert you, so you can replace the low battery in advance. It is easy to get a replacement from your local stores.
Q9: How many wireless and wired zones does this system support?
A: This system supports 32 wireless and 7 hardwired zones, up to 99 wireless sensors (including remotes) and unlimited wireless sirens. The
panel displays triggered zone# instantly.
Q10: How far can the sensors be mounted from the control panel(keypad)?
A: The transmit range is 240FT to 450FT,that means you can install the sensors at least 240FT away, and up to 450FT, depending on the building materials. Of course, you can mount the sensors just beside the control panel.
Q11: Can the second keypad be used into this system?
A: This system comes with one control keypad. However, the keychain remote controllers and wireless portable keypad can be used as the
additional keypads. On the remote controllers and wireless portable keypads, you can Arm, Disarm and Panic the system.
Q12: How to control the system via a cell phone or land phone?
A: When the alarm system is triggered, it will call the pre-set telephone numbers automatically. Also, You can call the phone number which the alarm system is connected to. Over the phone, then you can listen into the home and take any actions: arm system again, disarm system, blare siren again or call the police etc.
Q13: Does this system has the "Door Chime" feature?
A: Yes, This is a advanced and new feature we have added into this system. When the door chime feature is enabled, the keypad will chime beeps indicating a door or window has been opened. This feature can be programmed to all of the sensors. You can turn on or off this feature for each sensor. Always be informed while people walking into or out of your place.
Q14: How can I program a certain sensor into "Delay" mode?
A: It is very simple to do so. Every sensor can be individually programmed into different zone type. For example: you can program the main door sensor with entry time delay while the rest of the sensors will be triggered immediately, so that you can have enough time to operate the control panel(keypad) when you come back home without a remote keyfob with you.
Q15: How can I walk around home without triggering the motion detectors while the rest of the sensors are still armed?
A: It is very easy to do so. You can "Home Arm" the system on the keypad or on the remote keyfob, then all motion sensors (in Home zone
type) are disarmed while the rest of the sensors are still armed.
Q16: Can I program a certain sensor into Emergency (24 Hours) mode?
A: Yes, It is very simple to do so. Every sensor can be individually programmed into different zone type. For example, you can mount a door
sensor on the cabinet which you put your valuable stuffs in, and program this sensor into Emergency zone type, so the system will set off immediately if the cabinet is opened whenever the system is armed or disarmed. (All panic buttons,smokes detectors will trigger the system immediately.) You can stop the emergency alarm by press "disarm" button on the remote keyfob or on the keypad.
Q17: Will the system set off if someone cuts the phone line?
A: Yes, it is "anti-phone cutting" function: if phone line is cut when the system is armed, all sirens will blast immediately! And if phone line is cut when the system is disarmed, the panel will beeps every 10 seconds.
Q18: What will happen if the AC power fails?
A: There is a built-in rechargeable lithium battery inside the control panel with high capacity;last for 72 hours in case of power failure.
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